SUZANNE MILLER, MBA, PMP
HAYMARKET, VA 20169
SUZANNE.MARIE@COMCAST.NET ￨ (703) 501-1848
PERFORMANCE-DRIVEN LEADER IN PROGRAM MANAGEMENT
Engaging leader who offers proven business, IT, and program optimization experience in alignment with a company’s vision, value,
and goals. Top performer who directs cross-functional teams with integrity to deliver services excellence in rigorous environments.
Ambitious self-starter who improves company processes to standardize methods and facilitate metrics collection and
analysis to increase efficiency and reduce defects. Out-of-the-box thinker who develops top-notch, multi-cultural
engineering teams to provide solutions to high-priority U.S. government classified systems while achieving manpower
savings of up to 87%. Excellent communicator who manages high-level bid and proposal initiatives for contracts up to
$450 million. Valued executive who has received multiple letters of commendation and annual achievement awards.
PROGRAM MANAGEMENT
BUSINESS PROCESS MANAGEMENT
MULTI-SITE TEAM BUILDING / TRAINING
MULTIMILLION-DOLLAR CONTRACT MANAGEMENT
NEW BUSINESS START-UPS / BUSINESS DEVELOPMENTS
PMBOK PROCESSES
STRATEGIC ANALYSIS / PLANNING
MULTI-INDUSTRY TRENDS TRACKING
EARNED VALUE MANAGEMENT (EVMS)
COST-REDUCING STRATEGIES / BUSINESS PRACTICES
CAREER HIGHLIGHTS
THE PANUM GROUP
JUL 2013-NOV 2013
Senior Program Manager and Business Proposal Manager
Strategically steered program execution and new business development for a wide range of federal customers and
subcontract teaming arrangements. Exhibited skill managing all business proposal activities by maintaining corporate
proposal pipeline and ensuring team adherence to interim and final proposed dates . Noted achievement of attaining
PANUM’s win of the OASIS-SB proposal. Also functioned as a PM consultant on a varied portfolio of projects for
government agencies (e.g. USDA/FNS, USCG, SS, DISA) across the SDLC. Emphasis on meeting customer milestones by
providing continued direction for milestone reviews and regular communications by status meetings to project team
sizes of greater than 10, to include junior and senior IT professionals and subject matter experts.
GEORGE MASON UNIVERSITY EXECUTIVE MBA ACCELERATED, FULL-TIME
AUG 2011-MAY 2013
MBA cohort class of 2013 with concentration in National Defense. Curriculum incl. managerial finance , managing costs
and evaluating performance, negotiations, legal environment for management, business ethics, business strategy and
organizational leadership, leadership and change management, marketing management, procurement and supply chain
leadership, systems thinking and dynamics, information technology management. GPA 3.5/4.0
BAE SYSTEMS (HERITAGE IBM)
Program Manager (2009 – 2011)
MAR 1986 – APR 2011
Contract: ARIES II Storage Unit, Classified, CPIF $20+ million
Drove operations growth by directing a strategy-focused Integrated Product Team of 75+ engineers and quality and
production staff, including serving as a valuable interface between customers and staff across SDLC to manage time, cost,
and scope objectives utilizing PMP/PMBOK processes from project planning through test, and closeout with weekly and
meticulous attention to the integrated master schedule. Priority on critical path elements and regular review of risk
register using sound change control management to meet or exceed interim deadlines, resulting in on-time, on-cost
milestone delivery to fulfill all contractual requirements.
Systems Engineering Manager (Jun-Aug 2009)
Contract: Global Positioning System (GPS) III, ITT Rochester
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SUZANNE MILLER, MBA, PMP
RESUME | PAGE TWO
BAE SYSTEMS (HERITAGE IBM) (CONTINUED)
(703) 501-1848
1986 – 2011
Capitalized on the opportunity to manage development of contract-mandated Space-Qualification Test documents to meet
critical path customer delivery which was instrumental in meeting and / or exceeding all systems engineering objectives.
Contract Manager (2008 – 2009)
Contracts: ARIES Microsemi and SouthWest Research Institute contracts, Classified, CPIF $10 million each
Appointed by Top Management Team as contract manager for competing cost-plus-incentive-fee contracts for
development of a Power Supply for the ARIES surveillance mission. Facilitated formal SDLC inspections by BAE’s crossfunctional
and geographically dispersed Review Teams. Responsible for contacting contractors to resolve issues on
contract requirements as-needed. Expertly monitored contractors’ performance for compliance with contractual
requirements, delivery schedules, and quality standards of SDLC deliverables that would ensure the production of a
verified and validated product. Also assisted PM by identifying, analyzing, and summarizing risks/issues/actions for
each contractor as an on-going activity. Analyzed and summarized all data in weekly reports to PM; and monthly
presentation to TPM. Contributed to PM/TPM’s decision-making on recurring contract payments and incentive fees
based on contractors’ performance, with emphasis on quality standards of SDLC deliverables. Result was the final award
of Microsemi’s contract to move forward with production and closeout of the SwRI contract.
Program Manager | New Business Development (2006 – 2008)
Contracts: NASA Lunar Reconnaissance Orbiter (LRO) and next gen Lunar Crater Observation and Sensing Satellite (LCROSS);
Global Precipitation Measurement (GPM); Jet Propulsion Laboratory (JPL) Radiation Belt Storm Probes
Spearheaded oversight of an Integrated Product Team of 50+ engineers and quality and production staff. Led full
lifecycle development from business acquisition to mission integration testing while serving as an interface between
NASA and staff to meet mission goals using EVMS and PMBOK processes. Ensured seamless efforts by supporting
proposal preparation and strategy sessions with PMO for new business capture of next generation systems to deliver a
product that fulfilled requirements and met cost goals to lead to the successful launch of LRO / LCROSS satellites.
Lever Committee – Systems Engineering Leadership Team (2005 – 2006)
Special Assignment: Appointed by Director of Engineering to Represent Manassas Site to Larger Sector of 6,000+ Engineers
Expertly formulated engineering policies and procedures to streamline and standardize a systems engineering practice
across the business sector to achieve borderless engineering and leverage subject matter expertise. Optimized systems
engineering success by evaluating new tools for fit-for-use by trade study analysis and presented research findings offsite.
Led comprehensive coordination of Systems Engineering Training requirements. Adopted standardized tool set,
process and effort automation, and metrics collection for accurate trend and reliability analysis, and decision analysis of
Lessons Learned to support Organizational Learning, Defect Prevention (DPP), and Continuous Process Improvements.
Systems Engineering Manager (2001 – 2006)
Contracts: Digital Receiver Program (General Dynamics) Payload E; Space Systems Loral
Maximized operations success by managing systems engineering efforts across an Integrated Product Team of 25+ crossfunctional
engineers to baseline customer requirements, maximize reuse, and ensure operational validation, and test and
integration. Expertly managed lab test and integration to verify and validate system design for conformance to
specifications and requirements. Led development of system-level specifications and requirements traceability.
Prepared customer presentations to support lifecycles, test readiness, and DoD customer acceptance tests.
Information Technology Site Manager (1998 – 2001)
Applied strong leadership talents toward directing IT operations, including overseeing 400+ on-site employees and
technical management of IT team of 10 software engineers. Expertly developed Microsoft-based platform solutions in
migration of Y2K applications from IBM Mainframe to a company-secure web. Developed IT-driven workflow,
collaborative, and information collection and analysis solutions to achieve paperless automation of site engineering
processes using Intelligent E-Forms. Developed a compliant re-use library of 20,000+ lines of code in an SEI-5 environment.
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SUZANNE MILLER, MBA, PMP
RESUME | PAGE THREE
BAE SYSTEMS (HERITAGE IBM) (CONTINUED)
(703) 501-1848
1986 – 2011
Software Engineer & Architect (1986 – 1998)
Contracts: Asian Cellular Satellite System (ACeS); USQ/78A Navy Systems; Advanced Automation System (FAA); Air Force
Advanced Training System (ATS); Air Force Common Signal Processor (CSP) Ground Test Software
Played a vital role in directing lifecycle software development of real-time, embedded warfare and space systems,
including interfacing between engineers, DoD customers, and subcontractors. Complied with SDLC throughout
lifecycle stages (e.g. requirements gathering and analysis, design, test / integration, deployment, mission field support,
maintenance, and next generation systems) operating at CMMI-3.
PART-TIME EMPLOYMENT
Northern Virginia Community College, Woodbridge, VA Campus
POSITION: ADJUNCT FACULTY MEMBER, ADULT CONTINUING EDUCATION, EVENING & WEEKENDS
DUTIES: TAUGHT MICROSOFT OFFICE SOFTWARE PACKAGES AND KEYBOARDING
EDUCATION & PROFESSIONAL DEVELOPMENT
Executive Master of Business Administration (National Defense) GEORGE MASON UNIVERSITY
Master of Education (Instructional Technology) GEORGE MASON UNIVERSITY
Master of Science (Computer Science) GEORGE MASON UNIVERSITY
Bachelor of Science (Computer Science) DREXEL UNIVERSITY
Project Management Professional PROJECT MANAGEMENT INSTITUTE, #1230452, EXP 2018
ITIL INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 FOUNDATIONS, #10715-703910
SPECIALIZED TRAINING
Defense Acquisition University Coursework – DAWIA Contracting curriculum
FUNDAMENTALS OF SYSTEMS ACQUISITION MANAGEMENT ACQ101 – COMPLETED 05/30/09
SHAPING SMART BUSINESS ARRANGEMENTS - CON 100 – COMPLETED 09/06/09
BAE Systems Program Management Education
PROPOSAL ESTIMATING (5 HOURS) – 11/09/2010
KEPNER-TREGOE PROBLEM-SOLVING DECISION MAKING (30 HOURS) – 10/05 TO 10/08/10
COST ACCOUNT MANAGEMENT (15 HOURS) - 05/11 TO 05/12/10
STATE OF MIND – GEORGE PRANSKY (16 HOURS) – 09/30 TO 10/01/2009
DEFECTIVE PRICING – SURVIVING THE POST AWARD AUDIT (1.5 HOURS) – 6/15/2009
SUBCONTRACTS MANAGEMENT (16 HOURS) - 05/27 TO 05/28/09
LEADING TECHNICAL PROFESSIONALS (16 HOURS) - 03/09 TO 3/10/2009
INTERPERSONAL EFFECTIVENESS (8 HOURS) - 02/19/2009
CONCEPT OF OPERATIONAL DEVELOPMENT (6 HOURS) - 01/26/2009
MAKE DECISIONS-LEADERSHIP & PRACTICAL (8 HOURS)- 11/24 TO 11/25/2008
PROJECT LEADERSHIP SEMINAR (18 HOURS) - 11/04 TO 11/05/2008
PROGRAM RISK & OPPORTUNITY MANAGEMENT (6 HOURS) - 10/27/2008
LIFECYCLE MGMT (OPPORTUNITY DEV-SUPPORT) (4.5 HOURS) - 08/04/2008
ANNUAL SECURITY REFRESHER/SPECIAL SECURITY AGREEMENT REFRESHER (1.5 HOURS) - 04/01/2008
PROJECT MANAGEMENT (40 HOURS) - 02/11 TO 02/15/2008
COST ACCOUNT MANAGEMENT (17 HOURS) - 10/25 TO 10/26/2007
PROGRAM COST ESTIMATING (8 HOURS) - 05/03/2005
MANAGING BY METRICS (6.5 HOURS) - 06/02/2004
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1993 – 1998